TrackIFY Telephony TrackIFY Telephony
Your Complete Solution for Telephony Infrastructure Management
TrackIFY Telephony simplifies the complexities of managing telephony systems with a smart and unified platform. From real-time monitoring to compliance and workflow automations, TrackIFY Telephony is your go-to solution for optimized communication management
Challenges in Voice Infrastructure Monitoring
Telephony management involves numerous challenges that can hinder productivity:
- Unreliable Insights:Traditional systems fail to provide accurate, real-time visibility.
- Complex Number Allocation: Phone number management can become tedious without proper tools.
- Regulatory Hurdles: Staying compliant with TRAI guidelines requires meticulous documentation.
- Disconnected Systems: Operating telephony systems from multiple vendors creates inefficiencies.
- Delayed Troubleshooting: Without detailed call data, resolving issues becomes time intensive.
TrackIFY Telephony addresses these pain points with robust, centralized solutions, ensuring seamless operations.
Why Choose TrackIFY Telephony
Choosing TrackIFY Telephony means empowering your organization with unparalleled telephony management capabilities:
Real-Time Tracking
Stay on top of usage patterns and network activity with comprehensive dashboards and monitoring tools.
Customizable Tools
Adapt workflows, dashboards, and integrations to fit your unique business needs and requirements.
End-to-End Compliance
Effortlessly meet regulatory standards with built-in compliance tracking and reporting features.
Seamless Connectivity
Integrate with telephony providers like Microsoft Teams, Genesys Pure Cloud, and Cisco Unified Communication Managers.
Enhanced Security
Advanced features like toll bypass detection ensure safe and compliant systems across your organization.
Cost Savings
Optimize resources to reduce expenses and improve your telephony ROI with smart analytics.
Who Can Use TrackIFY Telephony?
IT Teams & Enterprises
Provides real-time visibility into telephony networks, enabling efficient resource management and quick issue resolution. It simplifies workflows, ensures compliance, and empowers IT professionals with actionable insights for better infrastructure management.
Telecom Providers
Streamlines number allocation, usage monitoring, and historical record maintenance. Its seamless integrations and TRAI compliance make it a reliable tool for managing complex telephony systems.
Contact Centers
Optimizes call handling with features like duration-based filtering and customizable dashboards. It improves customer interactions by offering insights into usage metrics and simplifying telephony management.
Regulated Industries
Ensures compliance with TRAI guidelines through segregated call records and toll bypass detection. Its reporting and monitoring features make it ideal for industries like banking and healthcare.
Core Features of TrackIFY Telephony
Consolidates and stores call records from multiple telephony products like Microsoft Teams, Genesys Pure Cloud, and Cisco Unified Communication Managers, ensuring compliance with TRAI guidelines.
- Segregated Call Records: Keep PSTN and Peer-to-Peer call records separate for clarity and accurate tracking.
- Duration-Based Filtering: Easily identify unusually short or long calls by filtering records based on call duration.
- Seamless Integrations: Achieve smooth data flow and real-time updates by connecting effortlessly with telephony servers.
- Troubleshooting Insights: Access detailed SIP call messages to resolve issues quickly and efficiently.
- Toll Bypass Detection: Receive notifications about toll bypass calls, enhancing overall security and regulatory compliance.
- Customizable Dashboard Views: Personalize your dashboard for effective visualization and monitoring of call data.
How TrackIFY Works?
A simple three-step process to transform your telephony management
Integrate Your Systems
Connects easily with existing telephony servers and tools, ensuring a smooth setup process.
Monitor Your Network
Access real-time insights through customizable dashboards and gain a holistic view of your telephony infrastructure.
Optimize Operations
Leverage detailed reports and automated workflows to save time and ensure compliance.
Key Benefits
TrackIFY Telephony is designed to deliver transformative advantages, ensuring organizations can operate at their best:
- Operational Efficiency: Automate routine tasks, minimizing manual effort and enhancing productivity across telephony systems.
- Scalability: Effortlessly adapt TrackIFY to support growing infrastructure and evolving business requirements.
- Cost Savings: Maximize the use of telephony resources, cutting unnecessary expenses while boosting overall efficiency.
- Data Visibility: Access clear, comprehensive insights into telephony patterns, enabling informed decision-making.
- Faster Resolutions: Troubleshoot issues promptly with detailed call records and real-time tracking capabilities.
Success Stories
Hear what our clients have to say about TrackIFY
Banking Sector – IT Infrastructure Manager
"Managing telephony systems in a highly regulated banking environment was a constant challenge. With TrackIFY Telephony, we now have complete visibility into call patterns, streamlined number management, and full adherence to TRAI guidelines. The compliance features and toll bypass detection have strengthened our infrastructure security significantly. It’s a game-changer for the financial sector!"
— IT Infrastructure Manager, Leading Bank
Ready To Transform Your Telephony Infrastructure?
Get in touch with our team to learn more or schedule a demo. Take the first step towards operational excellence with TrackIFY Telephony!